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WARRANTY

FAQs

Warranty Frequently Asked Questions

How do I use the Warranty Portal?

We've created a detailed video to guide you through the process step-by-step. It's easy to follow and will help you get started quickly. Please take a few minutes to watch it here.

I have no heat! What do I do?

First, confirm your home and neighborhood have power. Next, check that the furnace switch in your mechanical room is turned “ON.” Refer to your furnace manual for troubleshooting steps. If the issue persists, contact the emergency service provider listed on your electrical panel.

I have no hot water! What do I do?

This is often caused by a tripped GFCI outlet. Check and reset the GFCI outlet in your mechanical room and confirm the water heater is plugged in.

My windows are sweating. What is happening?

Condensation on windows is normal and does not indicate a window failure. This typically means there is too much humidity in your home. Check your humidifier settings and adjust accordingly.

What should I do if my cabinet doors are crooked?

Cabinet doors can shift over time, especially in high-use areas. Refer to the Wellborn Cabinets adjustment guide for step-by-step instructions. Please refer to this website for a tutorial.

How do I control my home's humidity?

Your home’s humidifier works with your furnace to add moisture to the air when it is running during the colder months. To stay comfortable, aim for about 30-40%. If you notice condensation on windows, lower your humidity setting. If your home feels too dry, increase it slightly. Adjust settings seasonally to maintain a comfortable indoor environment & protect your home finishes.

What should I do if my lawn washes out or is patchy?

It is normal for new lawns to appear thin or patchy, especially during hot weather, as grass establishes itself while competing with weeds. Your lawn should be watered 2–3 times per day during the early stages of growth. After approximately five mowings, a weed-and-feed treatment is recommended. For best results, consider hiring a professional lawn care provider during the first one to two seasons. With proper care, your lawn will fill in and establish over time.

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