On Your Beautiful New Home
What's Covered
RCPG Items
Any items per one-year RCPG guidelines are covered by our warranty (cannot be homeowner maintenance items) please see the booklet you received at your homeowner's orientation or the one attached to this page.
Drywall Repair
We provide one-year drywall repair for any natural nail pops or cracks, and paint touch-up following these repairs.
Appliance Malfunctions
Issues with kitchen appliances, HVAC systems, or water heaters that are not caused by homeowner damage will be addressed under warranty.
Floor Noises
Subfloor noises will be evaluated and addressed by our service team and flooring installers to the best of our ability. Please note that some floor noise is normal and may vary with seasonal changes.
Siding Issues
Warped, loose, or cracked siding will be repaired or replaced under warranty.
What's Not Covered
Cabinet and Door Adjustments
Over time, cabinet doors may fall out of alignment with regular use. Homeowners are responsible for minor adjustments. Please refer to the manufacturer’s guide for instructions.
Paint Touch Ups
Any paint touch-ups that are not related to drywall repair are not covered by warranty, as this is basic homeowner maintenance.
Homeowner Damage
Any damage caused by homeowners, guests, or pets after closing or home possession is not covered under warranty.
Countertop Caulking and Touch Ups
Caulk at countertops, trim, and other sealed areas may shrink, crack, or separate over time due to normal settling and changes in home humidity.
Landscaping Care
New landscaping requires consistent watering and care until roots are fully established. We recommend hiring a professional lawn or fertilizer service during the first one to two seasons to ensure healthy growth.
Exterior Concrete
Concrete surfaces may develop cracks due to Michigan’s freeze-thaw cycles. Exposure to road salt, fertilizer, and other chemicals may also cause surface pitting. These conditions are considered normal wear and tear and are not covered under warranty.
Warranty Frequently Asked Questions
How do I use the Warranty Portal?
We've created a detailed video to guide you through the process step-by-step. It's easy to follow and will help you get started quickly. Please take a few minutes to watch it here.
I have no heat! What do I do?
First, confirm your home and neighborhood have power. Next, check that the furnace switch in your mechanical room is turned “ON.” Refer to your furnace manual for troubleshooting steps. If the issue persists, contact the emergency service provider listed on your electrical panel.
I have no hot water! What do I do?
This is often caused by a tripped GFCI outlet. Check and reset the GFCI outlet in your mechanical room and confirm the water heater is plugged in.
My windows are sweating. What is happening?
Condensation on windows is normal and does not indicate a window failure. This typically means there is too much humidity in your home. Check your humidifier settings and adjust accordingly.
What should I do if my cabinet doors are crooked?
Cabinet doors can shift over time, especially in high-use areas. Refer to the Wellborn Cabinets adjustment guide for step-by-step instructions. Please refer to this website for a tutorial.
How do I control my home's humidity?
Your home’s humidifier works with your furnace to add moisture to the air when it is running during the colder months. To stay comfortable, aim for about 30-40%. If you notice condensation on windows, lower your humidity setting. If your home feels too dry, increase it slightly. Adjust settings seasonally to maintain a comfortable indoor environment & protect your home finishes.
What should I do if my lawn washes out or is patchy?
It is normal for new lawns to appear thin or patchy, especially during hot weather, as grass establishes itself while competing with weeds. Your lawn should be watered 2–3 times per day during the early stages of growth. After approximately five mowings, a weed-and-feed treatment is recommended. For best results, consider hiring a professional lawn care provider during the first one to two seasons. With proper care, your lawn will fill in and establish over time.
Residential Consumer Performance Report (RCPR)
Please view our RCPG guidelines before submitting a request!
